Privacy Policy

What we collect

• Account information. When you create an account, we receive your email address and a sign-in identifier through our identity service. The identity service keeps your sign-in credentials and authentication state.
• Profile details you choose to add. On your profile page you can optionally add your name, company, job title, phone number, and country. These fields are entirely optional and are stored with your account.
• Saved properties. When you save a property, we store its address, its map coordinates, the label you give it, and any building details you enter (such as floor area, number of floors, building type, or year built) in our product database, linked to your account.
• Server logs. Like almost every website, our servers keep standard technical logs (such as the IP address, time, and page of each request) so we can keep the service running, spot problems, and protect it from abuse.

That is the full list. We do not use analytics trackers, advertising pixels, or social media tags, and we do not buy data about you from anyone.

How we use your information

• To sign you in and keep your account secure.
• To generate the climate, hazard, air-quality, and energy estimates you ask for, and to save the properties you want to come back to.
• To operate, troubleshoot, and protect the service.
• To respond when you contact us.

We do not sell your personal information, and we do not share it with anyone for advertising.

Location lookups and current conditions

When you type an address or drop a pin, TerraCube sends the address text or pin coordinates to an address-search processor to find or confirm the location. A backup address-search processor may receive the same lookup if the first service cannot complete it. We do not send either processor your name, email, or account details.

To prepare current conditions for a report, TerraCube sends the property's map coordinates to a current-conditions processor. We do not send the saved street address, your name, email, or account details.

Who helps us process your data

A small set of service processors help us run TerraCube. Each receives only the category of information needed for its function:

• Identity service. Receives your email and sign-in information to authenticate and secure your account.
• Hosting service. Runs the application and stores account, profile, property, and operational information.
• Address-search processors. Receive address text or pin coordinates to resolve a location.
• Current-conditions processor. Receives property map coordinates to return current environmental conditions.

Our current subprocessor list is available through the contact route below.

Shared report links

Reports are private by default. If you create a share link, anyone who has it can view the property label, map coordinates, floor area (building footprint), number of floors, building type, year built, and report estimates. The saved street address is omitted. A label or precise coordinates may still identify your home, so share links only with people you trust.

Cookies and browser storage

We do not use advertising or analytics cookies. When you sign in, the identity service keeps your sign-in state in your browser's local storage so you stay logged in between visits. The app also sets one small cookie that remembers a layout preference (whether the sidebar is open or closed). If you begin with an address on our public website, the app briefly keeps that address in this tab's session storage, removes it from the URL immediately, and deletes it after filling the add-property form once.

How long we keep your data

We keep your account, profile, and saved properties for as long as you have an account. If you ask us to delete your account, we delete this data. Routine server logs and backups are kept only for a limited time before they are overwritten or removed.

Your rights and choices

• See your data. Email us and we will send you a copy of the personal information we hold about you.
• Fix your data. You can edit your profile details in the app at any time, or ask us to correct anything else.
• Delete your data. Email us and we will delete your account, profile, and saved properties.

Depending on where you live, you may have additional rights under local privacy law. We honor access and deletion requests from everyone, wherever you are.

Children

TerraCube is made for people researching homes and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has created an account, contact us and we will delete it.

Changes to this policy

If we change how we handle your information, we will update this page and the date at the top. For significant changes, we will make the update easy to notice before it takes effect.

Contact us

Questions, or a request to see or delete your data? Email support@terracube.xyz and we will get back to you.